Maury Regional Medical Center

Patient Billing Information


Thank you for choosing Maury Regional Hospital d/b/a Maury Regional Medical Center for your health care services. The following is important information about the billing process that we hope you find helpful. Should you have any questions, please contact Patient Accounts, Monday through Friday, from 8:00 a.m. until 4:30 p.m.

Your statement from Maury Regional may include services from the following locations:  Maury Regional Medical Center, Maury Regional Emergency Medical Services (ambulance), Ambulatory Care Clinic, Lewis Health Center, Maury Regional Northside Medical Plaza, or for specimens referred to our laboratory.

You may also receive separate bills for services rendered by your physician, anesthesiologist, radiologist, pathologist or Emergency Department physician. These bills are not generated by Maury Regional Medical Center; therefore, you should contact the appropriate entity for inquiries.

The following information is applicable to Maury Regional Medical Center and Lewis Health Center patients only. If you have questions about your account or the charitable care policies at our affiliate facilities, please select the appropriate facility below:

Marshall Medical Center

931.359.6241, ext. 3352

Wayne Medical Center

931.722.2025, ext. 1104

Maury Regional Medical Center Charitable Care, Prompt Payment, Uninsured/Underinsured Discount Policy

Effective November 1, 2009

1. Policy:

Maury Regional Medical Center is committed to provide high quality patient care for services. This policy provides for treatment of uninsured and/or underinsured patients, who are non-elective and/or in a life-threatening condition or illness. Elective cases will be evaluated on a case-by-case basis. Maury Regional Medical Center has guidelines for providing relief for patients who do not have the ability to pay medical bills incurred at MRMC.

Charity is not considered to be a substitute for personal responsibility. Patients are expected to cooperate with MRMC’s procedures for obtaining charity or other forms of payment or financial assistance, and to contribute to the cost of their care based on their individual ability to pay.

Patients will be required to assign or pay, to the Medical Center, all insurance payments or liability settlements designated as remuneration for medical expenses. Payments received on an account with a charity adjustment will be applied to the account and the adjustment reversed up to the amount of the charity adjustment.

Credit reports will be pulled when it is necessary to substantiate data on file and will be considered in the approval process. 

MRMC reserves the right to amend and/or update this policy at any time.

2. Definitions:

Charity Care: Charity care results from a provider’s policy to provide health care services free or at a discount to individuals who meet the established criteria.

Family: A group of two or more people who reside together and who are related by birth, marriage, or adoption. According to the Internal Revenue Service rules, if the patient claims someone as a dependent on their income tax return, they may be considered a dependent for the purposes of the provision of financial assistance.

Family Income: Family Income is determined using the following guidelines:

  • Includes earnings, unemployment compensation, workers’ compensation, Social Security, Supplemental Security Income, public assistance, veterans’ payments, survivor benefits, pension, or retirement income, interest, dividends, rents, royalties, income from estates, trusts, educational assistance, alimony, child support, assistance from outside the household, and other miscellaneous sources;
  • Non-cash benefits (such as food stamps and housing subsidies) do not count;
  • Determined on a before-tax basis;
  • Excludes capital gains or losses;
  • Non-relatives, such as housemates, do not count;
  • Self employed applicants income will be calculated using the most recent federal income tax return.

Uninsured: The patient has no level of insurance or third party assistance to assist with meeting his/her payment obligations.

Underinsured: The patient has some level of insurance or third party assistance but still has out-of-pocket expenses that exceed his/her financial abilities.

3. Procedures:

A. Services Eligible Under this Policy:

  • Emergency medical services provided in an emergency room setting;
  • Services for a condition, which, if not promptly treated, would lead to an adverse change in the health status of an individual;
  • Non-elective services provided in response to life-threatening          circumstances in a non-emergency room setting;
  • Medically necessary services.

B. Eligibility for Charity:

Eligibility for charity will be considered for any U.S. citizen or legal immigrant (in the event citizenship or immigration status cannot be determined based on the application, the applicatnt will be asked to provide information to prove citizenship and/or immigration status) with active accounts at MRMC who are uninsured, underinsured, ineligible for any government health care benefit program, and who are unable to pay for their care, based upon a determination of financial need in accordance with this Policy. The granting of charity shall be based on an individualized determination of financial need, and shall not take into account, age, gender, race, social status, sexual orientation, or religious affiliation.

C. Determination of Financial Need:

Financial need will be determined in accordance with procedures that involve an individual assessment of financial need; and may

—Include an application process, in which the patient or guarantors are required to cooperate and supply personal, financial, and other information and documentation relevant to making a determination of financial need;

—Include the use of external publicly available data sources that provide information on a patient’s or a guarantor’s ability to pay (such as credit reports);

—Include reasonable efforts by MRMC to explore appropriate alternative sources of payment and coverage from public and private sources and to assist patient to apply for such programs;

—Take into account the patient's available assets.

It is preferred but not required that a request for charity and a determination of need occur prior to rendering of services. However, the determination may be done at any point in the collection cycle. The need for payment assistance shall be re-evaluated every 6 months, meaning that accounts occurring within 6 months of a previous approval may be added to the previous approval. MRMC reserves the right to require a new application within the 6-month period of a patient’s financial situation appears to, or has been suspected to change.

MRMC shall process requests for financial assistance promptly and will notify the applicant in writing upon their determination.

If an applicant returns an incomplete application, MRMC will mail the patient a letter to notify them of the need for additional information, and the patient will have 20 days to return the required information to MRMC. Failure to do so will result in a denial of the application.

MRMC understands that a patient’s financial situation may change during the course of an account; therefore, MRMC reserves the right to re-evaluate previous financial aid approvals based on more current information. The re-evaluations will be handled on a case-by-case basis.

D. Patient Charity Guidelines:

Services eligible under this Policy will be made available to the patient on a sliding fee scale, in accordance with financial need, as determined in reference to Federal Poverty Levels (FPL) in effect at the time of the determination, as follows:


Charity Care Guidelines
Family Size
$0 - $11,170
$11,171 - $16,755
$16,756 - $19,548
$19,549 - $22,340
$22,341 - $27,925
$0 - $15,130
$15,131 - $22,695
$22,696 - $26,478
$26,479 - $30,260
$30,261 - $37,825
$0 - $19,090
$19,091 - $28,635
$28,636 - $33,408
$33,409 - $38,180
$38,181 - $47,725
$0 - $26,050
$26,051 - $34,575
$34,576 - $40,338
$40,339 - $46,100
$46,101 - $57,625
$0 - $27,010
$27,011 - $40,515
$40,516 - $47,268
$47,269 - $54,020
$54,021 - $67,525
$0 - $30,970
$39,971 - $46,455
$46,456 - $54,198
$54,199 - $61,940
$61,941 - $77,425
$0 - $34,930
$34,931 - $52,395
$52,396 - $61,128
$61,129 - $69,860
$69,861 - $87,325
$0 - $38,890
$38,891 - $58,335
$58,336 - $68,058
$68,059 - $77,780
$77,781 - $97,225

For each additional

person add

Inpatient or Outpatient

E. Appeals Procedure:

If an applicant is denied, the applicant may appeal the denial, in writing, within 30 days of the denial date. Once a written appeal is received, the application will be re-evaluated by a Financial Counselor and their direct supervisor. A written response to the denial will be provided to the patient and will indicate either approval or the upholding of the denial.

F. Deceased Patients and Estates:

If MRMC finds that a patient is deceased, they will follow applicable laws for the handling of the deceased patient’s account. If MRMC’s research finds that the patient has no estate, or that the time to file on the estate has passed, MRMC will adjust the account as an indigent estate and documentation will be maintained (hard copy if available, or notes in system if hard copy is not available) to verify the adjustment(s) made.

G. Communication of the Charity Program to Patients and the Public:

Notification about charity available from MRMC shall be disseminated by various means, which may include, but are not limited to, the publication of notices on patient bills and by posting notices in emergency rooms, urgent care centers, admitting and registration departments, business offices, and patient financial services offices that are located on facility campuses, and at other public places as MRMC may elect. Referral of patients for charity may be made by any member of the MRMC staff or medical staff, including physicians, nurses, financial counselors, social workers, case mangers, chaplains, etc. A request for charity may be made by the patient or a family member, close friend, or associate of the patient, subject to applicable privacy laws.

H. Catastrophic Medical Event:

A major catastrophic health care event is defined as un-reimbursed medical expenses incurred at MRMC during a one year period (using a rolling 12 month calendar) that exceed the annual household income of the patient or responsible party.

Assistance under this policy is not available for elective services that are not medically necessary.

Partial payment of the total outstanding balance is required as follows:


Income Level Household
Payment Required
Up to $50,000 annually
15% of gross annual income
$50,001 - $75,000 annually
20% of gross annual income
$75,001 - $100,000 annually
25% of gross annual income
Over $100,000 annually
30% of gross annual income

Note: These limitations are applicable to each date of service for each admission or procecure.



The following guidelines are to be used when a customer requests to set up a payment plan:


MRMC Payment Plan (0% interest)

Amount Owed
Minimum Payment
Maximum Months
$50 per month

Bank Loan

This is an interest bearing loan and rates are subject to change. Please call 931.380.4084 with any questions about the current interest rate.

Amount Owed
Minimum Payment
Maximum Months
$50 per month

*Any patient requiring a repayment term longer than 12 months will be offered a bank loan through First Farmers and Merchants Bank. Payment amounts and terms will be based on the balance and the bank specific criteria.


Note: In the event that collection efforts are unsuccessful, a collection agency may be utilized to assist in the collection of any patient or guarantor responsible balance. It is not the policy nor practice of Maury Regional Medical Center to routinely and aggressively pursue collections through the legal system. Any collection agency under contract with Maury Regional Medical Center shall not institute litigation with respect to any account without written authorization of the medical center.


Uninsured/Self-Pay Discount:

“In accordance with TCA-68-11-262, Maury Regional Medical Center is prohibited from requiring an uninsured patient to pay for services in an amount that exceeds one hundred seventy-five percent (175%) of the cost of services provided.”


UNINSURED patients will not be charged more than one hundred seventy-five percent (175%) of the cost for services provided. Therefore, each self-pay patient will be given an automatic 36% discount. Periodic internal audits will be conducted within the Finance Department of Maury Regional Medical Center to ensure that MRMC is in compliance with TCA-68-11-262.


Prompt Payment Discounts:

Patients, during normal contact with MRMC personnel, will be offered a 10% discount for paying their identified portion of the bill in full prior to or at the time of service.


Any discounts or adjustments outside of this policy must be approved based on MRMC policy.


Effective Date: August 1, 2004

Updated: June 1, 2011


Instructions to determine eligibility for reduced payments or financial assistance


To determine if you are eligible for reduced payments or financial assistance, you must complete the financial assistance application and return it along with the following:

  • Attach copies of any income received within the household. This would consist of two most recent pay stubs, two most recent and consecutive bank statements, social security checks, pension funds, support payments, etc.
  • If no income, please submit a notarized letter from the individual(s) that provide you food and shelter.
  • List amounts in checking, savings and CD accounts, IRAs, stocks and bonds.

List on the back of the application all household and medical expenses. If it is necessary to list this on another piece of paper, please attach this also.

Please mail this information to the following:


Maury Regional Medical Center


1224 Trotwood Avenue

Columbia, TN 38401


If you have any questions regarding how to complete the application, please contact Patient Accounts at 931.380.4084. Thank you.


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