Customer Service

 

At Maury Regional Medical Center, our goal is to provide you with excellent care and service. Your feedback and opinions regarding the care you received are extremely important to us. Feedback--whether it is a pat on the back or a suggestion for improvement--is shared with the staff and will help us meet our goal of providing you with excellent care. We encourage you to share your experience in one of the following ways:

Share a compliment

Our staff strives daily to achieve our vision, Extraordinary People. Extraordinary Care. If you have a story to share about an outstanding employee, physician or volunteer who provided care or service to you, we would like to hear from you. To submit positive comments, please send us an e-mail by clicking here.

Want to recognize someone who provided extraordinary care?

The Extraordinary Hero program enables patients and their family members or friends to recognize someone who provided excellent care during their stay at Maury Regional Medical Center through a donation to the foundation. To obtain a form to recognize an Extraordinary Hero, please ask the nursing supervisor during your stay or click here.

Voice a concern

While our goal is to always provide excellent customer service, we realize we may not always meet our customer's expectations. If you have a concern following your experience at one of our locations, we encourage you to contact us. We value your feedback as we continually strive to provide excellent customer service. To share your concern, please send us an e-mail by clicking here.

Mail Survey

Maury Regional Medical Center utilizes Avatar Solutions, an independent research firm to conduct patient satisfaction surveys. Patients may receive a survey in the mail to be completed and returned in the accompanying postage-paid envelope. Individual responses remain confidential and anonymous unless you specifically request to be contacted by a staff member.

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