December 15, 2006



Maury Regional Hospital of Columbia, Tenn., has been named a 2006 Commitment Award winner in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE). The award will be presented at the 14th annual Excellence in Tennessee Awards Banquet on February 22, 2007, at the Sheraton Music City in Nashville.

“The employees, medical staff, and volunteers work tirelessly to make Maury Regional Hospital a quality organization.  I’m pleased that our efforts have been recognized by the Tennessee Center for Performance Excellence. While receiving an award is an honor, it is the process of constant evaluation of our performance as an organization that makes us better and we will continue our pursuit of excellence,” said Robert Otwell, CEO.

Maury Regional Hospital is a governmental not-for-profit acute care community hospital  that provides medical care to over 250,000 residents in an eight county service area and continues to expand its points of access to provide patient-focused primary care services.

Through an annual evaluation and assessment process, TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results. The program uses the Criteria for Performance Excellence established by the Baldrige National Quality Program as the evaluation tool.

Awards are presented in four categories: Interest Recognition (the beginning level), Commitment, Achievement, and the highest level – the Excellence Award.

“The Tennessee Excellence Awards offer something most organizations desire, but few attain: confirmation of being the best,” said Tennessee Governor Phil Bredesen. “Winners of these awards have demonstrated a level of organizational aptitude that is only seen in the most dynamic, forward-thinking, competitive organizations in the world. It's gratifying that Tennessee is home to several of these organizations.”

Recipients of Commitment Awards have demonstrated progress by identifying and putting in place some key process improvements that are directly attributable to a fact-based improvement process. 

“I applaud winners of all levels as they progress toward excellence – their efforts demonstrate that the quest for business excellence is alive and well in our state, and that bodes well for our economy and our communities,” said Bredesen. “I encourage more Tennessee organizations to model their efforts.”

In addition to Maury Regional Hospital, 12 other organizations will be honored with the Commitment Award, four have earned the Achievement Award and eight are Interest Recognition recipients.

This year, Pal’s Sudden Service, headquartered in Kingsport, Tenn., will receive the Excellence Award. Pal’s also won the Excellence award in 2001, making it the first organization to win the award twice. 

“We’re not just honoring businesses, schools, hospitals and non-profits that are good at what they do now,” said TNCPE president Katie Rawls. “These winners have taken on the challenge of attaining a high level of excellence for the long term. They realize that this is a continuing process and that tools like the Baldrige criteria are available to help them on their journey. It’s this ongoing commitment to excellence that I find truly inspirational.”

There is no limit to the number of awards presented annually, but to achieve TNCPE’s prestigious Excellence Award, an organization must demonstrate management excellence through its practices and achievements. To date, 17 regional organizations have attained this “world class” designation of which four – Eastman Chemical Company, Federal Express, Pal’s Sudden Service and Caterpillar Financial Services Inc. – have also achieved the Baldrige National Quality Award. 

Since TNCPE’s creation in 1993, more than 1,000 organizations have progressed through one or more levels of achievement. A Board of Examiners made up of 100 experts in business, education, health care and government assessed this year’s applicants in seven categories: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; process management; and results.

The Tennessee program, which is itself a national and international role model, is available to all businesses, educational institutions, health care organizations, government agencies and other non-profit entities. Edward Scott, executive vice president and CFO of Caterpillar Financial Services Corporation serves as chair of the 2006 Board of Directors.

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For more information on Maury Regional Hospital, contact Renee Tew, at (931) 381-1111.

For more information on the Tennessee Center for Performance Excellence, contact Katie Rawls, President, at the organization’s Nashville office at (800) 453-6474 or



© 2008 Maury Regional Medical Center