September 27, 2011
MAURY REGIONAL MEDICAL CENTER NAMED AMONG THE TOP 100 HOSPITALS FOR PATIENT EXPERIENCE
COLUMBIA, Tenn. — Maury Regional Medical Center (MRMC) was recently recognized as one of the country’s Top 100 Hospitals for Patient Experience based on female patient satisfaction by WomenCertified®, the collective voice of the female consumer and a trusted referral source for top businesses and brands identified among women.
Hospitals are selected for this prestigious annual list based on a scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data. HCAHPS is a publicly reported standardized survey for measuring patients’ perspectives on hospital care across the nation. These scores are used along with a higher level of analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, it takes into consideration WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. Winners of this award were recognized by WomenCertified in USA Today.
“Being recognized as a Top Hospital in Patient Experience by WomenCertified® reaffirms our commitment to provide excellence for every patient, every day,” said CEO Robert Otwell, MRMC. “We are honored to receive this recognition, and we value our solid reputation among female patients.”
MRMC offers comprehensive services for women throughout the different phases of life. The Women’s Center offers some of the latest tools to aid in the detection and treatment of breast cancer, including digital mammography, breast ultrasound, stereotactic biopsy and MRI-guided breast biopsy. The center also offers bone density studies to detect osteoporosis. For women expecting a baby, MRMC provides everything from expectant parent classes to a neonatal intensive care unit for those babies who need advanced care.
As a Top 100 Hospital, and because of its high consumer satisfaction scores, WomenCertified is delighted to further honor Maury Regional Medical Center with the Women’s Choice Award. Women are empowered to make better choices by having a Seal that represents the collective opinion of women who highly recommend that brand, service or hospital.
“Women make or influence more than 85 percent of all health care decisions for themselves and their families,” said Delia Passi, CEO and founder of WomenCertified and former publisher of Working Mother and Working Women magazines. “Recognizing the top hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where we are women helping women make smart choices.”
About Maury Regional Medical Center:
Maury Regional Medical Center is a 275-bed facility that serves more than 260,000 people in southern Middle Tennessee and has a medical staff of more than 185 physicians. From a comprehensive interventional and surgical heart program to a neonatal intensive care and cancer center, the medical center offers a wide range of advanced services. In the past three years, the medical center has been recognized as a 2011 Thomson Reuters 10 Top Health System, 100 Top Hospital, Top 50 Health System, Premier Award for Quality winner and Excellence Award winner by the Tennessee Center for Performance Excellence. Maury Regional Medical Center operates the affiliate facilities of Marshall Medical Center in Lewisburg, Wayne Medical Center in Waynesboro, Lewis Health Center in Hohenwald and Maury Regional Spring Hill in Spring Hill. For more information, visit mauryregional.com.
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. In September 2011 WomenCertified launched the Top Hospitals for Patient Experience by WomenCertified. Visit www.womencertified.com.