Customer Service
Your opinion matters!
At Maury Regional Health, our goal is to provide excellent care and service. Your feedback and opinions are extremely important to us. Feedback—whether it is a pat on the back or a suggestion for improvement—is shared with the staff and will help us meet our goal of providing you with excellent care.
Please select a facility below to begin sharing your thoughts with the appropriate management and staff:
post-visit SURVEYS
Maury Regional Health facilities utilize Press Ganey, an independent research firm, to conduct patient satisfaction surveys. Patients may receive a survey in the mail to be completed and returned in the accompanying postage-paid envelope. Some patients may receive a survey from Press Ganey via email and can complete the survey online. Individual responses remain confidential and anonymous unless you specifically request to be contacted by a staff member.
Extraordinary Hero Program
Want to recognize someone who provided extraordinary care?
The Extraordinary Hero program enables patients and their family members or friends to recognize someone who provided excellent care during their stay with Maury Regional Health through a donation to the Foundation. To obtain a form to recognize an Extraordinary Hero, please ask the nursing supervisor during your stay.
DAISY Award for Extraordinary Nurses
Maury Regional Medical Center values our exceptional nursing professionals and has adopted the DAISY Award to celebrate nurses for their extraordinary care and compassion. Nurses can be nominated for the DAISY Award by anyone who experiences or observes extraordinary and compassionate care being provided by a member of our nursing team.
Sunflower Award for exceptional service
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Want to say thank you to a Maury Regional Medical Center staff member who went above and beyond? Share your story! The Sunflower Award is an opportunity to recognize employees from all disciplines and departments who go above and beyond in their roles at Maury Regional Medical Center.