Maury Regional Health establishes COVID-19 information line

03.13.2020

COLUMBIA, TN – Maury Regional Health has established an information line for community members who have questions about COVID-19, including those concerned about symptoms and treatment. 

The information line is available daily between the hours of 7 a.m. and 7 p.m. Calls are answered by health care professionals who can address questions about COVID-19, including symptoms and self-monitoring recommendations, and to direct patients to an appropriate location for care, if needed. Those who need information related to COVID-19 are encouraged to call the information line at 931.540.4257. 

“Maury Regional Health is devoting significant resources to help our patients and communities prepare for and deal with this health concern. We understand that our community members have many questions about COVID-19 and have established this dedicated information line to serve as a central point of communication,” said Maury Regional Health CEO Alan Watson. 

Patients experiencing mild to moderate flu-like symptoms are encouraged to call the information line to discuss symptoms and travel history prior to seeking care. If the patient is urgently ill, they should seek emergency medical care and immediately inform emergency department registration staff, 911 or the ambulance team of their symptoms and concerns. 

Symptoms of COVID-19 include fever, cough and difficulty breathing. Those who have traveled to an area with community outbreak of the virus or who have been in close contact with a person known to have COVID-19 are encouraged to self-monitor for symptoms and utilize social distancing to prevent potential spread of the virus to others.

UPDATED INFORMATION EFFECTIVE 3/20/20: In an effort to further protect the health of its patients, Maury Regional Health has joined other hospitals in Middle Tennessee in implementing additional visitation restrictions as more cases of COVID-19 are diagnosed in Tennessee. The no-visitation policy becomes effective March 20 at 4 a.m. at Maury Regional Medical Center in Columbia, Marshall Medical Center in Lewisburg and Wayne Medical Center in Waynesboro. It will remain in effect until further notice. Under the latest restrictions, visitors are not permitted at Maury Regional Medical Center, Marshall Medical Center or Wayne Medical Center with these limited exceptions:

  • Emergency departments – one support person may be allowed based on patient age and condition. Visitors may be asked to wait in the car.
  • Pediatric patients – one parent/guardian or caregiver per day
  • Childbirth patients – one support partner per day
  • Outpatient testing and surgery – one support person on the day of testing/surgery

Visitors are not permitted to wait in main lobbies or emergency room waiting areas. A support person must be 16 or older. Any other exceptions, including end-of-life situations, will be reviewed on an individual basis. Those who meet one of the visitation exceptions must enter the hospital through a designated entrance where they will be greeted by a staff member who will perform a brief screening to assess for symptoms and other risk factors.

“We appreciate the support that our community is providing in adhering to these guidelines as we continue to make efforts to minimize the risk of exposure and transmission,” said Watson.  

For more information about COVID-19, visit CDC.gov/Coronavirus or click here.



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