931.359.6241 x3352

FINANCIAL ASSISTANCE: Marshall Medical Center

Provider List
Maury Regional Medical Center and Lewis Health Center have providers that are not covered by our Financial Assistance Policy who offer emergency and/or medically necessary services to patients. Please review the following list of those not covered: Non-Covered Providers for Marshall Medical Center.
En español:
Para ver una completa Política de Asistencia Financiera MMC en español, haga clic aquí.
Para completar una solicitud de ayuda financiera en español, haga clic aquí.

MARSHALL MEDICAL CENTER FINANCIAL ASSISTANCE (Charitable Care) and Uninsured Discount Policy

Effective Date: February 1, 2016


Marshall Medical Center's (MMC) mission is to serve our region with clinical excellence and compassionate care. We strive to provide care with empathy, understanding and compassion and to improve the health and wellness of the population in our service area.

In service to this mission, MMC is committed to providing medically necessary services to patients regardless of their ability to pay. This financial assistance policy is intended to be in compliance with applicable federal and state laws for our service area. Patients qualifying for assistance under this policy will receive a discount for care provided at Marshall Medical Center.


Marshall Medical Center is committed to provide high quality patient care for services. This policy provides for treatment of uninsured and/or underinsured patients, who receive emergency and other non-elective, medically necessary health care services, regardless of their ability to pay. The MMC policy provides guidelines for assisting patients who do not have the ability to pay medical bills incurred at MMC.

Financial assistance is not considered to be a substitute for personal responsibility. Applicants are expected to cooperate with MMC's procedures for obtaining financial assistance or other forms of payment or assistance, such as possible public benefit or coverage programs available to pay for the cost of care. Applicants are also expected to contribute to the cost of their care based on their ability to pay. Marshall Medical Center will grant financial assistance based on an individualized determination of financial need, and will not discriminate on the basis of age, gender, race, social status, sexual orientation, or religious affiliation.

Patients will be required to assign or pay, to the hospital, all insurance payments or liability settlements designated as remuneration for medical expenses. Payments received on an account with a financial assistance adjustment will be applied to the account and the adjustment reversed up to the amount of the financial assistance adjustment.


The following definitions are applicable to this policy.

Amount Generally Billed: The amount generally billed is the expected payment from uninsured patients, or an uninsured patient’s guarantor, found eligible for financial assistance. For uninsured patients, this amount will not exceed the rate paid by the most favored commercial insurance payer. No patient found eligible for financial assistance will be billed gross charges for eligible services.

Assets: Certain assets will be considered in making a determination of eligibility for MMC financial assistance. 

Catastrophic Care: Financial assistance provided to patients with unreimbursed medical expenses incurred at MMC during a 12-month period that exceed a defined percentage of the annual family income of the patient or responsible party.

Discounted Care: Financial assistance that provides a percentage discount, based on a sliding scale, for eligible uninsured and underinsured patients, or patient guarantors, with annualized family incomes between 100-250% of the Federal Poverty Level.

Emergency Medical Condition: As defined in Section 1867 of the Social Security Act (42 U.S.C. 1395dd).

Family: A group of two or more people who reside together and who are related by birth, marriage or adoption. According to the Internal Revenue Service rules, if the patient claims someone as a dependent on their income tax return, they may be considered a dependent for the purposes of the provision of financial assistance.

Family Income: An applicant’s family income is the combined gross income of all adult members of the family living in the household and included on the most recent federal tax return. For patients under 18 years of age, family income includes that of the parents and/or step-parents, or caretaker relatives.

Federal Poverty Level: The Federal Poverty Level (FPL) uses income thresholds that vary by family size and composition to determine who is in poverty in the United States. It is updated periodically in the Federal Register by the United States Department of Health and Human Services under authority of subsection (2) of Section 9902 of Title 42 of the United States Code. Current FPL guidelines can be referenced at https://aspe.hhs.gov/poverty-guidelines/

Financial Assistance: Assistance provided to applicants meeting MMC’s established criteria, who would otherwise experience financial hardship, to relieve them of all or part of their financial obligation for medically necessary or emergency care provided by MMC.

Free Care:  A full waiver of patient financial obligation resulting from medical services provided by MMC for eligible uninsured and underinsured patients, or their guarantors, with annualized family incomes at or below 100% of the Federal Poverty Level.

Guarantor: An individual other than the patient who is responsible for payment of the patient’s bill.

Gross charges: Total charges at the full established rate for the provision of patient care services before deductions from revenue are applied.

Medically Necessary: As defined by Medicare as services or items reasonable and necessary for the diagnosis or treatment of illness or injury.

Payment Plan: An interest-free payment plan that is agreed to by both MMC and a patient, or patient's guarantor, for out-of-pocket fees. The payment plan shall take into account the patient's financial circumstances, the amount owed, and any prior payments.

Qualification Period: Applicants determined eligible for financial assistance will be granted assistance for a period of six months. Assistance will also be applied retroactively to unpaid bills incurred for eligible services in the previous 12 months. 

Uninsured Discount: Patients with no third-party coverage will be granted a 26% discount. This is in accordance with Tennessee law which sets an uninsured discount equal to 175% of the cost for the service for emergency or medically necessary services provided by MMC.

Underinsured Patient: An individual with private or public insurance coverage with expected out-of-pocket expenses for services provided through MMC that exceed his or her financial abilities and whom it would be a financial hardship to fully pay these expenses.

Uninsured Patient: A patient with no third-party coverage provided through a commercial third-party insurer, an ERISA plan, a Federal Health Care Program (including without limitation Medicare, Medicaid, SCHIP, and CHAMPUS), Worker’s Compensation, or other third party assistance to assist with meeting a patient’s payment obligations.


Services eligible under this financial assistance policy must conform to generally accepted medical practice standards. They include the following:

  • Emergency medical services provided in an emergency room setting
  • Services for a condition, which, if not promptly treated, would lead to an adverse change in the health status of an individual
  • Non-elective services provided in response to life-threatening circumstances in a non-emergency room setting
  • Medically necessary services

Services not eligible for financial support include the following:

  • Elective procedures not medically necessary including, but not limited to, cosmetic services
  • Other care providers not employed by MMC (for example, independent physician services). Patients must contact these health care providers directly to inquire into assistance and negotiate payment arrangements.


Eligibility for financial assistance will be considered for any U.S. citizen or legal immigrant (in the event citizenship or immigration status cannot be determined based on the application, the applicant will be asked to provide information to prove citizenship and/or immigrant status) with active accounts at MMC and who are uninsured, underinsured, ineligible for any government health care benefit program, and who are unable to pay for their care, based upon a determination of financial need in accordance with this policy. Active accounts are defined as accounts for which application for assistance is received within one year of the initial patient balance determination.

Marshall Medical Center will consider income, assets and medical expenses when evaluating an applicant’s eligibility for financial assistance. Applicants are required to exhaust all other payment options as a condition of their approval for MMC financial assistance. Applicants choosing not to cooperate in applying for public or private programs identified by MMC as possible sources of payment for care, may be denied financial assistance. Patients, or patient’s guarantors, must cooperate with the application process outlined in this MMC policy to obtain financial assistance.

Financial assistance will be extended to patients, or a patient’s guarantor, based on financial need and in compliance with federal and state laws.  

Financial assistance will be offered to eligible underinsured patients for balances due after insurance has paid claims, providing such assistance is in accordance with insurer’s contractual agreement. Financial assistance is not available for patient co-payment or balances after insurance in the event that a patient fails to comply reasonably with insurance requirements such as obtaining proper referrals or authorizations. Generally, out-of-network balances will be reviewed on a case-by-case basis. 

Marshall Medical Center reserves the right to reverse the discounts described herein in the event that it reasonably determines that such terms violate any legal or contractual obligations of MMC.


In accordance with FEDERAL EMERGENCY MEDICAL TREATMENT AND LABOR ACT (EMTALA) regulations, no patient is to be screened for financial assistance or payment information prior to the rendering of services in emergency situations.


The determination of eligibility for assistance will be based on financial need at the time of application. In general, documentation is required to support an application for financial assistance. If adequate documentation is not provided, MMC may seek additional information.

The following income documentation is required from patients, or their guarantors, to determine eligibility.

  • Copy of the tax return, and all attached Schedules, from the most recent tax year
  • Current Proof of Income (copy of most recent pay stubs, social security payments, unemployment compensation, worker’s compensation, pension payments, alimony/child support, or other documentation)
  • Rental income

The following asset documentation is required from patients, or their guarantors, to determine eligibility.

  • Checking accounts
  • Savings accounts
  • Money market accounts
  • Certificates of deposit
  • Investment accounts, such as bonds and stocks
  • Retirement accounts
  • Real estate other than the primary residence
  • Automobile/Trucks
  • Other assets (ATVs, Boats, Motorcycles, etc)

Asset information provided by applicants may be considered as a possible source of payment.

Credit reports may be utilized when it is necessary to substantiate data on file and may be considered in the approval process.

The MMC financial assistance application also seeks information on expenses. The information on regularly recurring monthly expenses, including medical expenses, will be considered when making a determination on financial assistance.

A financial assistance application may be submitted at any point in the collection cycle. Marshall Medical Center will process requests for financial assistance promptly and will notify the applicant in writing upon the determination.

Applications must include complete documentation for a determination of eligibility to be made. If an application is incomplete, MMC may use a third party vendor for electronic documentation of the applicant’s financial situation. If this provides sufficient information on which to base a decision on assistance, this supplemental information will satisfy documentation requirements under the policy. If electronic documentation does not provide sufficient information on which to base a decision, MMC will send the applicant a letter to notify them of the need for additional information. The applicants will have 20 days to return the required information to MMC; failure to do so will result in a denial of the application.

Patients, or patient guarantors, may also be eligible for an expedited application process, if they are meeting face-to-face or speaking directly with MMC staff regarding financial assistance on accounts with balances due of less than $5,000. Applicants utilizing the expedited application process will be asked to sign a form stating their desire to apply for financial assistance and indicating financial need, household income and size. However, if they are unavailable and unable to sign this form, Marshall Medical Center may use a third party vendor for electronic screening and documentation of the applicant’s financial situation. If the information from the electronic screening process indicates financial need, a record of the electronic documentation will be included in the patient file and will serve as adequate documentation under this policy. If the information provided by the patient or through the electronic screening for this expedited application process does not indicate an expedited approval, the patient will be provided with information on the financial assistance policy and encouraged to submit an application through the traditional process.

Financial assistance applications are to be submitted to the following office:

Marshall Medical Center
Attn: Financial Counselor
PO Box 1609
Lewisburg, TN 37091

In accordance with state and federal laws, in the case that a paper Financial Assistance application is subsequently submitted after patient payments have been received and the individual is eligible, any excess collected is refunded unless amount is less than $5.00. Electronic charity adjustments will be reversed if payments are received after the adjustment, in the amount of the payment, up to the original amount of patient responsibility.


If eligibility is approved for MMC assistance, it will be granted for a period of six months. Financial assistance will also be applied to unpaid bills incurred in the previous 12 months for eligible services that are active within MMC accounts receivable. No patient will be denied assistance based on failure to provide information or documentation not required in the application.

Marshall Medical Center also reserves the right to re-evaluate previous financial assistance approvals within the six-month period if a patient’s financial situation appears to, or has been suspected to, have changed. The re-evaluation will be based on more recent information and such re-evaluations will be handled on a case-by-case basis.

If a patient, or patient’s guarantor, is denied financial assistance, the patient or patient’s guarantor, may re-apply at any time there has been a change of income or status.


The type of assistance to be provided will be based on family income, assets, and medical expenses. The federal poverty level will be used to determine an applicant’s eligibility for financial assistance. Assistance will be provided after all third party payment options that are available to the applicant have been exhausted or denied and personal financial resources have been reviewed to investigate whether sufficient family assets are available to meet the obligation.

Uninsured Discount: Uninsured patients will be provided an uninsured discount, in accordance with Tennessee Law (TCA-68-11-262), at the time that charges are rendered. This applies to patients with no coverage for payment from health care insurance and/or other third party coverage. Qualifying patients will not be charged more than one hundred seventy-five percent (175%) of the cost for services provided. Therefore, each self-pay patient will be given an automatic 26% discount. Periodic internal audits will be conducted within the Finance Department of Marshall Medical Center to ensure that MMC is in compliance with TCA-68-11-262.

Patients, or patient guarantors, granted the uninsured discount are not precluded from applying and qualifying for additional financial assistance provided herein. 

Eligible applicants will receive the following assistance.

Full Free Care: The full amount of MMC charges will be determined covered under this financial assistance policy for any qualifying uninsured or underinsured patients, or patient guarantors, whose gross family income is at or below 100% of the current federal poverty level.

Discounted Care: Financial assistance, based on a sliding scale discount will be provided any qualifying uninsured or underinsured patients, or patient guarantors, whose gross family income is greater than 100% but less than or equal to 250% of the current federal poverty.

Discounts will be provided, according to the following schedule, based on the family income of the patient, or the patient’s guarantor.

  • Family income above 100% FPL but equal to or less than 150% FPL are eligible to receive a 90% discount on the patient balance due.
  • Family income above 150% FPL but equal to or less than 200% FPL are eligible to receive an 80% discount on the patient balance due.
  • Family income above 200% FPL but equal to or less than 250% FPL are eligible to receive a 70% discount on the patient balance due.

Catastrophic Care: Marshall Medical Center patients with expenses incurred for eligible services may qualify for catastrophic care assistance if they have incurred out-of-pocket obligations that exceed a certain threshold of family income during any 12 month period.

The level of assistance will also be based on family income, assets and medical expenses.

Patients, or patient guarantors, with family income equal to or less than 250% FPL, and out-of-pocket obligations resulting from medical services provided by MMC that exceed 20% of FPL, will have their charges discounted to an amount not exceeding 20% of family income. Patients receiving discounted care under the MMC financial assistance policy but with a balance due that exceeds this threshold will be eligible for catastrophic care assistance and will be expected to pay the lower of the discounted charges.

Patients, or patient guarantors, with family income exceeding 250% FPL but equal to or less than 400% FPL, and out-of-pocket obligations resulting from medical services provided by MMC that exceed 30% of FPL, will have their charges discounted to an amount not exceeding 30% of family income.

Assistance under this policy is not available for elective services that are not medically necessary.

Note: These limitations are applicable to each date of service for each admission or procedure.

Payment Plans: Payment in full is expected for balances due, within 30 days of the initial invoice. If it is not feasible for a patient, or patient’s guarantor, to pay in full within this timeframe, a payment plan may be extended for up to 12 months. Arrangements for payment plans must be made with the MMC Business Office. 

Patients are responsible for communicating with MMC anytime an agreed upon payment plan cannot be fulfilled. Lack of communication from the patient may result in the account being assigned to a collection agency.


If an applicant is denied eligibility for financial assistance, an appeal of the denial may be submitted, in writing, within 30 days of the denial date. Once a written appeal is received, the application will be re-evaluated by a Financial Counselor and their direct supervisor. A written response to the denial will be provided to the patient and will indicate either approval or the upholding of the denial.


Marshall Medical Center understands that not all patients are able to complete a financial assistance application or comply with requests for documentation. There may be instances under which a patient’s qualification for financial assistance is established without completing the formal financial assistance application. In these cases, other information may be utilized by MMC to determine whether a patient’s account may qualify for assistance and this information will be used to determine presumptive eligibility.

Presumptive eligibility may be granted to patients based on their qualifying for other programs or life circumstances such as:

  • Homelessness, or receipt of care from a homeless clinic
  • SNAP benefits (Supplemental Nutritional Assistance Program, formerly known as Food Stamps) as proof of need
  • Patients or guarantors, who are deceased with no estate in probate. If MMC finds that a patient is deceased, all applicable laws will be followed for the handling of the deceased patient’s account. If MMC’s research finds that the patient has no estate, or that the time to file on the estate has passed, MMC will adjust the account as an indigent estate and documentation will be maintained (hard copy if available, or notes in system if hard copy is not available) to verify the adjustment(s) made.
  • Encore beneficiary, for and out-of-pocket or costs associated with eligible services under this policy that are not covered by the program, or for costs associated with eligible services received prior to being enrolled in program but incurred during the qualification period.

Marshall Medical Center understands that certain patients may be non-responsive to MMC’s application process. Under these circumstances, MMC may utilize other sources of information to make an individual assessment of financial need. This information will enable MMC to make an informed decision on the financial need of non-responsive patients utilizing the best estimates available in the absence of information provided directly by the patient.

Marshall Medical Center may utilize a third party to conduct an electronic screening of patient information to assess financial need. This review utilizes a health care industry-recognized model that is based on public record databases. This predictive model incorporates public record data to calculate a socio-economic and financial capacity score that includes estimates for income, assets and liquidity. The electronic technology is designed to assess each patient to the same standards and is calibrated against historical approvals for MMC financial assistance under the traditional application process.

The electronic technology will be deployed prior to bad debt assignment after all other eligibility and payment sources have been exhausted. This enables MMC to screen all patients for financial assistance prior to pursuing any extraordinary collection actions. The data returned from this electronic review will constitute adequate documentation of financial need under this policy.

When electronic enrollment is used as the basis for presumptive eligibility, the highest discount levels will be granted for eligible services for retrospective dates of service only. If a patient does not qualify under the electronic enrollment process, the patient may still be considered under the traditional financial assistance application process.

Patient accounts granted presumptive eligibility will be reclassified under the financial assistance policy. They will not be sent to collection, will not be subject to further collection actions, will not be sent a written notification of their presumptive eligibility qualification, and will not be included in the hospital’s bad debt expense.


The amount generally billed is the expected payment from patients, or a patient’s guarantor, eligible for financial assistance. For qualifying uninsured patients, this amount will not exceed the rate paid by the most favored commercial insurance payer. 

Patients determined eligible for financial assistance will not be expected to pay gross charges for eligible services while covered under MMC financial assistance policy.


Information on financial assistance will be available to patients and the community served by MMC. The financial assistance policy, application and a plain language summary of the policy will be available on the hospital’s website. 

Financial assistance information will also be provided in the patient admission information package. Information on the MMC financial assistance policy and instructions on how to contact MMC for assistance and further information will be posted in areas that include, but are not limited to, emergency rooms, urgent care centers, admitting and registration departments, hospital business offices, and patient financial services offices that are located on facility campuses, and at other public places as MMC may elect. Patient statements will include information on the MMC financial assistance policy and on how an application may be obtained. 

MMC will respond to oral or written requests for more information on the financial assistance policy made by a patient or any interested party. A request for financial assistance may be made by the patient or a family member, a patient’s guarantor, close friend, or associate of the patient, subject to applicable privacy laws. Referral of patients for financial assistance may be made by any member of the MMC staff or medical staff, including physicians, nurses, financial counselors, social workers, case managers, chaplains, etc. 


Marshall Medical Center will comply with all federal, state and local laws, rules and regulations and reporting requirements that may apply to activities conducted pursuant this policy.  Information on financial assistance provided under this policy will be reported annually on the IRS Form 990 Schedule H.


Marshall Medical Center will document all financial assistance in order to maintain proper controls and meet all internal and external compliance requirements.


Marshall Medical Center’s Chief Financial Officer has authority to approve the financial assistance policy. This policy has been approved by the MMC CFO. The policy is subject to periodic review and MMC reserves the right to amend and/or update this policy.


Instructions to determine eligibility for reduced payments or financial assistance

To determine if you are eligible for reduced payments or financial assistance, you must complete the financial assistance application and return it along with the following:

  • Attach copies of any income received within the household. This would consist of two most recent pay stubs, two most recent and consecutive bank statements, social security checks, pension funds, support payments, etc.
  • If no income, please submit a notarized letter from the individual(s) that provide you food and shelter.
  • List amounts in checking, savings and CD accounts, IRAs, stocks and bonds.

List on the back of the application all household and medical expenses. If it is necessary to list this on another piece of paper, please attach this also.

Please mail this information to the following:

Marshall Medical Center
PO Box 1609
Lewisburg, TN 37091

If you have any questions regarding how to complete the application, please contact Patient Accounts at 931.359.6241. Thank you.

Marshall Medical Center encourages transparency on health care costs and clinical quality. For more information about our facility and others, click here.