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Telehealth


Telehealth utilizes “virtual visits” to connect you and your health care provider through a phone or video call rather than a traditional in-person visit — think of it like a Zoom or Facetime call with your doctor. In the era of COVID-19, telehealth has become an increasingly popular option for many individuals.

Benefits of telehealth include:

  • Meeting with your health care provider from the comfort and convenience of your own home or office — all you need is a tablet, cell phone or computer with audio and video enabled as well as access to a reliable Internet connection.
  • Reduced travel and wait times, which means not having to take off work or rearrange your schedule to get to an appointment. This can also improve accessibility for those in rural areas and/or with limited transportation.

Telehealth can be used to help manage chronic conditions like diabetes, refill prescriptions and treat minor health problems, such as arthritic pain, back pain, colds, conjunctivitis, ear aches, migraines, sore throats, vomiting or diarrhea and others.

Telehealth Options

Maury Regional Medical Group offers video and phone visits as a convenient care option for our patients. These options enable you to continue to have an active role in the care you need, when you need it. To schedule a telehealth visit with your provider, call your practice or request an appointment online. Learn more at MauryRegionalMedicalGroup.com.

In addition, Maury Regional Health offers Maury Regional ondemand, a virtual platform that brings affordable urgent care services to your mobile device or PC 24/7 — including after hours and when you travel. Learn more at MauryRegional.com/on-demand.

Note: Telehealth reimbursement may vary by insurance provider. Contact your provider for clarification.

Recommendations for a Successful Session

Do you have an upcoming telehealth visit but aren’t sure what to expect? Take these steps to ensure a successful visit:

  • Make sure your device is working correctly and is fully charged or plugged in. For a telehealth visit, you’ll need a computer, tablet or smart phone with a camera and microphone. Most modern devices should have these tools already installed, but you should double check that is the case and test them prior to your appointment. You will also need a secure and reliable Internet connection. If you need to download a particular app or create an account, do so ahead of time by following the instructions provided to you by the practice.
  • Find a quiet, private place. During your appointment, you’ll want to make sure you have privacy. Find a quiet room and close the door, if possible. Turn off the TV and reduce any distracting noises.
  • Keep your background simple and the camera centered on your face. Choose a well-lit area for your appointment but avoid sitting directly in front of or next to bright lights or windows. Make sure the camera is steady and at eye-level (centered on your face and shoulders).
  • Be prepared and ask questions. Just like a traditional doctor’s appointment, make sure to prepare a list of questions about your health or an overview of any concerning symptoms you are experiencing. Have a pen and paper nearby to take notes so you can refer back to your discussion later. Don’t be afraid to ask questions and talk openly with your doctor. Just like you would during an in-person visit, you want to make the most of your appointment.
  • Have the phone number of the practice nearby so you can call and reconnect if you run into any technical difficulties.

If you have any questions about what to expect from your telehealth appointment or how to prepare, don’t hesitate to reach out to the practice for more information.


Please note that telehealth should not be used for emergencies. If you or a loved one are experiencing potentially life-threatening symptoms, call 911 or visit your nearest emergency room