Customer Service
at Maury Regional Medical Center

Maury Regional Health is committed to providing quality care in a safe manner. We encourage you to use this information to provide us with feedback or resolve any concerns related to patient care either during or after your visit.

need assistance during your visit?

Should the need for customer service arise during your visit as a patient or visitor, you are encouraged to ask a staff member for the manager on duty.

If you feel you need additional assistance, we invite you to contact our Patient Advocate at extension 4884 from a hospital phone or directly at 931.381.1111 x4884. A Patient Advocate is typically available Monday – Friday from 8 a.m. until 4:30 p.m. If the Patient Advocate is not available, you may leave a message and your call will be returned during regular business hours.

If the Patient Advocate is not available and there is an immediate concern or if it is after hours, you are encouraged to take these steps in the following order:

  • If you are in the medical center, ask a staff member for the department or unit manager.
  • Call Maury Regional Medical Center at 931.381.1111 and press 0 to reach an operator and ask to be connected with the House Supervisor at extension 1023. 
  • If you have shared your thoughts with the patient's caregiver and still feel that your concerns are not being recognized, the Family Activated Care Team (FACT) can be contacted at extension 5500 or directly at 931.381.1111 x5500.

Following an Experience

Patients or visitors who would like to share a recent experience, concern or compliment are invited to share your story with our patient advocate.

Maury Regional Medical Center
Attn: Patient Advocate
1224 Trotwood Avenue
Columbia, TN 38401

931.381.1111, ext. 4884

Before utilizing email, it is important that you understand that despite potential use of encryption software, security is not guaranteed; therefore, we encourage you to limit any detail you include regarding your medical condition(s).

If you would like to recognize an employee, physician or volunteer through a gift to the Maury Regional Health Care Foundation Extraordinary Hero Program, your gift will go directly to a fund to benefit those less fortunate.